The ‘Art’ of the Sale (And Other Highlights from Maverick Aspen)
A few weeks ago I was in Aspen for the 3rd Maverick Business Adventures® experience. This time we went whitewater rafting, rock climbing, rappelling, mountain biking and on a 4x4 jeep tour.
Before I give you the low down on the trip highlights – I think the day before I left was extremely interesting from a marketing perspective.
Aspen is filled with great boutiques, restaurants and art galleries. I wasn’t really planning on buying anything but enjoyed looking in the art galleries – and that’s where our story starts. (Note: If you have not read ‘Influence: The Psychology of Persuasion” this is a good example of the techniques at work.)
The first step in the sale…
The first part of any sales process is typically ‘Attention’ – my attention was caught by a piece in the window that was very cool. It was cartoonish but yet sophisticated. So I popped into the gallery. It was by an artist named Todd White and I found out the work was called “My Heaven and Hell”.
It immediately caught my eye so I investigated a little more. The gallery had a bunch of his prints and as I browsed through them I was paying attention to the sales process. I started getting the ‘story’ of Todd White from Johnny. It was about how he worked on Ren & Stimpy and helped created Sponge Bob Square Pants. I’m a big fan of animation so this intrigued me more.
[Story is one of the most underused ways of making deeper connections and setting up the sale. The story is also important because I get to tell it again to people who comment on the piece at my house, etc.]
That was followed a laundry list of celebs who collect his work. [Social Proof]
As I perused the different pieces, Johnny, would throw in a few comments about the work (i.e. like the “My Heaven & Hell” piece explaining it was 6 of White’s ex-girlfriend and 3 were good and 3 were devilish.)
Johnny showed me a brochure with other works mentioned how most were sold out because he did prints in very limited quantities (like 150). [Scarcity]
After showing interest in a few of them he asked me if I wanted to gave him move them into a better light in the backroom. I declined several times because I knew where this was heading – but finally let him move 2 works in there. The role of this backroom is for the prospect to imagine it in their homes.
[Commitment & Consistency now takes over since I’m making small commitments towards buying. The first commitment is even picking which paintings I like the best.]
As I was picking from a few works that I liked best I was offered a beer, champagne or water. [Reciprocation]
I’d been through this same process before so it was interesting watching it unfold with my psychology hat on. But something they did that I haven’t seen was actually having a DVD playing that highlighting Todd White’s career, his press coverage, his works, his bio and people who were his collectors. [Authority and Social Proof]
As I was considering my favorite piece, Johnny, asked me if I’d take it today for a crazy price? I knew this was another commitment technique so I kept it vague. Then he asked if I’d take 2 of them. After saying I only wanted to discuss the price on one he went back to the owner to discuss. [Reciprocation after a Concession]
When the owner Michael came back he made sure to discuss the frame itself, the multiple layers of the frame and how ornate it was to build up the value. Then mentioning the hand embellished print so it wasn’t simply a print. [Value build] He gave me a reason about the discount as this being the shoulder season and the rent was due. [Reason Why] and we negotiated down to about 50% of the ‘retail’ price. We shook hands and now a few weeks later a huge crate arrived at my house with my “All Lit Up Again” work by Todd White:
It’s a great example of using psychology and influence in the real world. In fact, I loved the process so much I recommended the Cialdini book to Michael and Johnny. Then a funny little side note – Aspen is pretty small – and we bumped into them at one of the hot bars that night.
Highlights from the Maverick Business Adventures® ‘Rocky Mountain High’ Experience:
Now for those of you who want the recap on the Maverick trip – watch the 3 minute highlight reel created by members below and read on…
The first night in Aspen I brought in my friend and true Maverick, Frank McKinney. The Wall Street Journal called “the Real Estate Rock Czar” because he builds spec homes (homes built without a buyer) valued in the tens of millions of dollars, including the creation of the world’s first $100+ million spec home. In addition to his real estate artistry, Mr. McKinney is a two-time international best-selling author, speaker, adventure racer, demolition derby driver!Plus, he’s a true philanthropist with his Caring House Foundation that builds housing for the desperately poor in Haiti. I think people originally saw a flamboyant guy with long blond hair and easily dismissed him until after his presentation. Frank was pretty incredible sharing his 49 secrets for Extreme Success. But even more inspiring was the philanthropy roundtable he was on with founding Maverick members, Jim Spano and Brian McElroy. Both of whom are very heavily involved in charity foundations.
There was a tremendous amount of interest from the members about starting their own foundation and the in’s and out’s of this fascinating and enlightening topic. Right before the charity roundtable discussion Carl Banks showed up. Carl was our other Maverick icon guest – he’s a 2-time Super Bowl champion with the NY Giants and a multi-time entrepreneur. He helped build G-III apparel into a $500,000,000 behemoth and his latest venture is “Famous 58” BBQ line.
Carl and Frank both joined us for dinner at the prestigious Little Nell. Now most of us turned in early because wake-up was at 5:30 AM (ouch!). We boarded a luxury motor coach to head 3 hours out to the Royal Gorge area for our adventures. For the last half hour of the trip I thought it might be a funny idea to play ‘Deliverance’ on the DVD player. In hindsight probably a bad idea. After the banjo scene is got a little graphic with the most famous (and disturbing) clip from the whole movie. If you don’t know which one I’m talking about – it’s better that way.
As soon as we set foot on the ground we’re off to get changed into wetsuits and gear up to hit the rapids. I guess the water level had really gone down because the first part of the day was pretty slow. Though we did get to see Maverick and Elite MasterMind member, Gerald Romine, get spilled out in, what I’d classify as, class 0 rapids.
Yes, that earned him the coveted ‘Up the Creek Without a Paddle’ award later that night.
We took a break for lunch and held our Maverick business session right on the bank of the Arkansas River. Definitely out of classroom. Then after regrouping we hit the water again for some class IV rapids. It was definitely a bit wilder in the bottom section when we hit the Royal Gorge. Our guide, Kendall, had our boat preparing and drilling like we were a Whitewater SWAT team. Not only did we have to practice and know the basic forward and backward strokes but he had us drill on moving everyone from one side to another so we could sneak through some seemingly impossible spots on the river.
If you watched that little highlight footage there is a spot at 2:32 in the video that makes me laugh over and over again. We were getting bored splashing our fellow Maverick boats so our raft decided to up the ante. Watch and you’ll see a yellow and red raft float by from a random group. After a disarming ‘hi’ we open up to splash their raft. Their guide was totally shocked and lobbed his own water spray right back in an instant. I thought it was hilarious. (Oh yeah – we did again at the 3:00 mark to a different raft.)
I also had offered up $50 for anyone in Carl’s boat to make him swim but I guess that wasn’t a big enough reward to try and dump the 6’ 3” All-pro Linebacker into the drink. (About 2:18 in the video)
After drying off we headed back to the lodge for a special BBQ dinner hosted by Carl Banks. It started with Carl sharing his football story and then quickly segued into his business career. Many people might not realize how successful and accomplished he has been in the business world. It started when he was still playing for the Giants and became a licensee for the NFL selling high fashion leather jackets with team logos. And his endeavors have branched out remarkably since then.
Following Carl’s talk – we all piled up our plates with all sorts of BBQ accompanied by Carl’s ‘Famous 58’ sauce. Really, really good stuff and worth picking up online. As a side note – Carl was pretty smart. He essentially created the ‘Instant Sales Letters’ of tailgating BBQ. He sells people a pre-made, pre-cooked kit of everything they need for an awesome tailgate. Smart. That’s one of my ways of coming up with a BIG idea – give people the ‘fish’ – don’t teach them to fish.
After polishing off some ribs and bison – I interviewed Carl one-on-one and then let members get any of their business (and even football) questions answered. Carl stayed late into the night smoking cigars swapping stories with us. Here’s a pic of him having S’mores for the first time with Carrie Wilkerson.
The next day we were at it again this time being split into 2 groups. Half the members tackled rock climbing and rappelling while the other half did some pretty intense mountain biking.
I was in the rock climbing/rappelling group for the morning. I’d never done rappelling but falling off of things appealed more to me than climbing up things so I spent most of my time rappelling.
Our guide neglected to tell me it might be a little more comfortable with gloves. As I dropped 60 feet down the rope completed burned my hands and when I got back to the top of the mountain I asked our outfitter if there were any gloves, he said, “Oh yeah, in the red bag.” Yeah in the red bag how silly of me. My hands were burning the next few times with gloves too so I’m glad I finally found the red bag.
Before breaking for lunch a few of us went to the backside of the mountain to work on some climbing. I’ve never been rock climbing before either and it was pretty hard. I’ve done climbing walls in gyms and those were a piece of cake compared to the real thing. We had a couple members get all the way to the top in under 3 minutes – pretty impressive. My best was ¾ of the way up – about 40 feet.
One of the funniest moments was turned in again by Gerald Romine. He was taught a technique by our climbing guide of shoving your hand into crevices and then using the bone as leverage. Well – he wasn’t so lucky to shove his hand straight into a Wasp’s nest. I think 3 of them stung him. I had to laugh because I was climbing that exact route 2 minutes prior.
After lunch our groups switched and we went mountain biking. The trail was pretty advanced stuff – we told the guide wanted it ‘Maverick’ style and he turned in a good performance. I was certainly lucky that a camera captured prime highlights footage of me hopping down the trail trying to avoid falling over. I did about 8 hops and finally tumbled to the ground in dejection. (For your viewing pleasure – it’s about 1:49 into the video).
I also had another tumble – going completely over my handlebars and really wiping out hard. Unfortunately for you guys – there was no footage – so it’s like it never happened.
After our all-day adventures it was back to Aspen for a much needed shower and quick rest before we dinner. Once again we headed to the Little Nell but this time it was their ‘wine room’ for a fabulous dinner with a Master of Scotch from Johnny Walker. It was pretty interesting because each of the dishes we had were all made with some Scotch.
The next morning was one of my favorite parts of the week – it was the ‘giving back’ to young and aspiring entrepreneurs session. We brought in about 80 kids to Aspen High School (from several different community groups). It’s an optional activity for members but we still had about 17 of our members come to share their real-world experience about being entrepreneurs. It was great seeing the faces light up and get really engaged when we started asking for their ideas and then preceded to give them a blueprint to follow their dreams.
I was really impressed with one 12-year old, Garrett, who was in the audience. He already had an eBay business where he took items on consignment and then paid the owners 40% once it sold. The kid took reams of notes and he’s got a bright future. In fact, he did an interview with Maverick & Elite MasterMind member, Carrie Wilkerson, and he told her that when he grew up he wanted to be a Maverick. So cool!
Then we got this note back from his mom:
“My son was among the young people who attended and I can tell you he hasn’t been the same since. Since your [presentation], he has begun his own website and has even begun to make money with it using some of the advice he received…I believe that the seminar your group so selflessly presented has altered the course of at least one young entrepreneur. I can’t thank you enough.”
One of my big goals with Maverick is educate young and aspiring entrepreneurs so if you have an organization that can benefit from the 2-hours of education we provided – we will make it available to you. Please contact Tim Warren – tim@maverickbusinessadventures.com
After the young entrepreneurs session we headed out on a 4x4 adventure. We went up some pretty hairy roads with no guardrails (and some major drop offs) to get to the top of the one of Aspen’s best peaks. I think we were about 12,500 feet up – not sure – but the view was amazing except for 4 anonymous members who resembled Barney:
To cap off our successful adventure – we arranged dinner at the Aspen Mountain Club. It’s one of the most exclusive clubs in Aspen with a long waitlist to pay the $125k membership fee. You have to reserve the entire Gondola to the top of the mountain just to get there. Just the sunset from there was really unparalleled and worth the trip.
After dinner some of the members headed back while some of us ventured out to enjoy the Aspen nightlife. For a small town, I have to give Aspen credit. They have a good party scene and we closed out “FLY” there. I loved the décor of the place because it’s made to resemble an airplane with video screens for windows and the waitresses are all dressed as flight attendants.
For those of you who don’t want to miss the next Maverick Business Adventures® experiences – we’ve now got the remaining 2008 and full 2009 calendar on the site. Check it out. (There are some really cool trips coming up!)
Plus October 20, 2008 we’re running a “TASTE OF” Maverick with a 1-day driving formula cars track day along with business sessions.
I also have a ‘secret’ project I’ve been working on with the members from Maverick – that’ll be sharing some details with your soon. It’s for the people who don’t qualify (yet) for membership but love the idea behind making more, having more fun and giving back more!
















September 7th, 2008 at 8:54 pm
That was a great walk thru the sales process. I been thinking about looking for a new car but dont like to be bothered with he sales people.
And who doesn’t right. Now I can go in with a different perspective and enjoy watching the process as it is presented for me. And not on me.
Gary McElwain
September 7th, 2008 at 10:51 pm
<p>I can not get on the website for Tim Warren</p>
It’s not a website – I posted his email here – tim@maverickbusinessadventures.com
September 8th, 2008 at 1:59 am
Indeed, good marketers appreciate good marketing! Thanks for sharing, Yanik. I especially like the photo of Carrie Wilkerson, @barefoot_exec (twitter), with Carl Banks and his first S’mores!
TTYL. (See you in DC early next year — looking forward to it).
Regards,
Cheri
September 8th, 2008 at 2:35 am
Hi Yanik,
I enjoyed reading your analysis of a sales process. I do enjoy watching good sales people do their thing and it just shows that even though you know exactly how the game is being played, when it is done well, you are generally happy to be an active and willing participant.
Nickolove
September 8th, 2008 at 3:36 am
I am glad that you guys are creating this maverick business
adventures. The commoradory within this group of very successful marketers really inspires me to become a live, breathing, selfdetermined internet markerter.
When I first came across Mike Dillards magnetic sponsoring that really gave me the proof that ‘I, inc’ someday will be making my livelihood from the Internet and other avenues. The way in which ya’ll have professionally made the Internet a wonderful tool teaching others is completely amazing.
I know that your works are published and written about just about everywhere amagineable and my ‘doubting tom’ tells me you probably personally won’t even get to read this (thousands of other querries) comment, but I want to thank you for the educational insight coming through this medium anyway. I will be a long life customer and reader of yours hoping someday to aquire the skills and knowledge to sustain a comfortable living via internet.
GODs’ Speed,
BetterNetworker member.
* Eddie – thanks, I do try to read as many of the comments personally as I can. Thanks for the kind words – Y.S. *
September 8th, 2008 at 4:55 am
[...] The ‘Art’ of the Sale (And Other Highlights from Maverick Aspen)… [...]
September 8th, 2008 at 10:53 am
Todd White paintings are awesome. I was in the same store at the end of the ski season and went through the same process. I too was observing the sales process. Your breakdown of the steps is awesome.
Alas, I did not purchase one because I had no idea where I would put it.
Note to self – buy art in the off season.
The trip to aspen looks like it was awesome. Thanks for the breakdown.
I plan to be at the next event.
September 9th, 2008 at 8:04 am
Wow, outdoor fun. I would love to experience the same.
You might be interested in watching http://www.TheYESmovie.com, a thought provoking movie about successful entrepreneurship by Louis Lautman
September 11th, 2008 at 5:18 am
Hi Yanik,
That looked awesome!
By the way, Tiger Woods missed out on the Ryder Cup but you didn’t!
You’re in.
So okay, Tiger was injured but you deserve to be in it!
Check out how else made the team for the US…
http://www.seanmcpheat.com/internet-marketing-ryder-cup.html
I’ve attached the US team photo too!
Thanks for all you do
Sean
September 14th, 2008 at 4:12 pm
Hey Yanik,
Great post about Cialdini’s work, what happened to the site? Not looking good in Firefox
Maurice
September 15th, 2008 at 10:30 am
Phenomenal Maverick Experience! Great people, great networking and great activities. No better way to get to know people than by sharing adventures.
September 16th, 2008 at 3:05 am
I think the art of sales is good marketing of the product, good marketer appreciate good marketing tools .i.e. complete product knowledge by which you can completely satisfy the customer. In my opinion the highlights of Carl’s picture salesman should be motivated.
brat lee
September 18th, 2008 at 2:18 am
That is an awesome post. A great break down of the sales process!
Also that trip sounds absolutely insane how is that sunset.