I love questions… I think questions dictate your answers and the more powerful questions you ask the better the answers are in life and business. One of the first questions I asked that had a dramatic impact on me... Read More »
For the last 2 years or so I’ve been collecting and working on something I call “Astonishment Architecture”. It’s the thinking behind creating exceptional customer experiences before, during & after each customer touchpoint. I believe it’s one of the few competitive advantages... Read More »